ARCProlite:Best AMC Contract Management Software in India

AMC Management Software

AMC Management Software helps service-based businesses manage Annual Maintenance Contracts, multiple products under each contract, contract renewal dates, scheduled services, preventive maintenance, service complaints, service engineer assignments, warranty details, and complete service history from one centralized system.

Manage field service operations efficiently by assigning service calls to service engineers, tracking job progress, planning scheduled visits, and improving customer communication and service delivery.

AMC SOFTWARE FEATURES

Powerful Features for Modern AMC & Service Businesses

ARCProLite helps service businesses manage AMC contracts, service operations, service engineers, preventive maintenance, inventory, customer assets, and support from one centralized platform.

AMC Contract Management

Create and manage Annual Maintenance Contracts with complete details of customers, covered products, service frequency, contract dates, warranty coverage, renewals, and service commitments.

Contract Start and Expiry Date Tracking
AMC Renewal Alerts
Covered Product and Asset Management
Service Frequency and Visit Planning
Warranty and Contract Coverage Tracking
Contract Status Monitoring

Service Call & Complaint Management

Register customer complaints, assign service calls to service engineers, track job progress, record work updates, and maintain complete service history from complaint registration to closure.

Quick Complaint Registration
Service Engineer Assignment
Real-Time Call Status Tracking
Issue, Action and Resolution Updates
Priority and Escalation Management
Complete Service Call History

Preventive Maintenance Scheduling

Plan and manage preventive maintenance visits based on contract frequency, service due dates, customer locations, and covered products to ensure every scheduled service is completed on time.

Contract-Wise Service Scheduling
Automatic Upcoming Service Alerts
Customer and Location-Wise Visit Planning
Service Engineer Assignment
Due, Completed and Pending Visit Tracking
Preventive Maintenance Service History

Field Engineer Management

Manage field engineers, service assignments, on-site updates, spare requests, and daily field activities from one centralized platform.

Engineer Assignment
On-Site Status Updates
Spare Parts Requests
Field Activity Tracking
Service Progress Monitoring

Spare Parts & Inventory Management

Manage spare parts inventory, stock availability, material movement, and usage across AMC contracts and service calls from one centralized system.

Real-Time Stock Availability
Stock Inward and Outward Tracking
Spare Parts Usage by Service Call
Contract-Wise Material Consumption
Inventory Movement History
Low-Stock Alerts and Reports

Customer & Asset Management

Maintain complete customer, site, product, and asset records with full visibility of installation details, contract coverage, warranty status, and service history.

Customer and Site Management
Installed Product and Asset Records
Contract and Warranty Coverage
Complete Service History
Location-Wise Asset Tracking

Mobile Field Service Management

Enable service engineers to access assigned calls, update job status, capture service details, request spare parts, and close calls directly from mobile devices while working on-site.

Mobile Access for Service Engineers
Assigned Service Call View
On-Site Status Updates
Service Notes and Work Details
Spare Parts Requests
Mobile Call Closure

Barcode & QR Code Asset Tracking

Identify and track customer assets using barcode or QR code scanning. Maintain complete visibility of each asset throughout its service lifecycle.

Barcode and QR Code Identification
Real-Time Asset Status Tracking
Complete Service and Maintenance History
Repair and Retest Records
Customer and Location-Wise Asset Tracking

Reports, Analytics & Service History

Generate detailed reports and review complete service history across customers, contracts, products, service engineers, scheduled visits, complaints, and spare usage.

Customer-Wise Service Reports
Contract-Wise Performance Reports
Product and Asset Service History
Service Engineer Performance Reports
Scheduled Service and Complaint Reports
Spare Parts Usage Reports

Customizable AMC Software for Your Business

ARCProLite can be customized according to your business workflow, service process, approval structure, reporting requirements, and operational needs. This helps your team manage AMC contracts and field service activities using a system designed around the way your business actually works.

AMC contract management software dashboard

Spare parts and inventory management software

Field Engineer Service App

Give service engineers a complete desktop and mobile application to manage assigned service calls through a controlled workflow from acceptance to final closure.

Accept â†’ Resolve â†’ Close Workflow
Desktop and Mobile Access
On-Site Status Updates
Visit Checklists
Service Notes and Work Details
Spare Parts Requests
Complete Activity Timeline

Product Inward and Replacement Management

Manage products received for inspection, repair, replacement, or return, with complete tracking of inward details, replacement status, and service history.

Product Inward Registration
Repair and Inspection Tracking
Replacement Product Management
Old and New Product Linking
Serial Number and Asset Tracking
Customer-Wise Product History
Inward, Replacement and Return Status

Complete AMC Management Software for Growing Service Businesses

Team Activity Tracking

Monitor team activities and service progress to improve coordination and client communication.

SMS and Email Integration

Create automatic SMS and email notifications for service assignments, scheduled visits, status updates, and customer reminders.

Export Dada

Easily export data for analysis, reporting, or integration with other systems.

Charts and Business Analytics

Use charts and analytics to monitor contract status, service performance, engineer activity, and business progress.

Powerful Reports

Powerful reports generated as complete calls and submit detailed reports.

Mobile-Friendly Access

Access service calls, customer details, assignments, and work updates from mobile devices while working on-site.

How AMC Management Software Works

Manage the complete AMC lifecycle from customer registration to service reporting.

Add Customer

Create AMC Contract

Add Covered Products

Schedule Services

Manage Service Calls

Review Reports

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Frequently Asked Questions About AMC Management Software

Find answers to common questions about managing AMC contracts, scheduled services, service engineers, customer assets, renewals, complaints, and reports.