Service Call Management

 Provides a great customer support experience.Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels.This is a flexible, web-based help desk support tool that allows you to provide the support experience your customers deserve. 

Register Complaint

You may receive customer complaints from various sources, such as email, telephone, web etc.
Tracking these complaints enable, you to resolve issues in time, and quickly respond to customers.
NewPro enables you to record the essential details related to complaint such as the customer contact, the caller details and complaint description.

Assign Complaint To Service Executive

After complaint is received it is assigned to service executive.
Assigning complaint to service executives ensures every complaint is attended.
It also helps to analyze and promptly allocate complaint to the service personnel.

Advanced mobility for call management

Service engineers can attend the call while on the go through their smartphones.

Visit Calls

Service Engineers will complete the Call and submit Status.

Service Call Invoice

After completed Service Call Create One click Invoice

Complaint Closure

This is the last stage in complaint management that enables you to track the status of complaint i.e. solved or pending.
Tracking status enables you to identify the complaints that are open or not resolved and take timely actions.
You can track details such as status of complaint, measures/action taken to resolve the issue.

Powerful Reports

To get more specific time report

  • Customers Wise
  • Contract Setup Wise
  • Engineers Wise
  • Per System completed Call Wise